At Julian Stitch, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund process.
Returns
You may request a return within 7 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
To initiate a return, please contact us at [email protected] with your order details and reason for return.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
Approved refunds will be processed within 10 business days to your original payment method.
Refunds may take additional time to appear in your account, depending on your bank or provider.
Non-Returnable Items
Certain items such as custom-made, personalized, or clearance products cannot be returned or refunded unless they arrive damaged or defective.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us at [email protected]